Is there a quick way to address instrument communication errors?

  1. Power off the system.
  2. Reset cable connections, making sure that all cables are firmly inserted. If you have multiple instruments connected to an Ethernet switch box (BioFire® FilmArray® 2.0 System)
    • While the system is powered off, power cycle the switch box by unplugging it
    • Wait for 30 seconds and re-connect the power cable before starting your system/ instruments.

Should you have a question regarding your instrument, please reach out to Customer Technical Support at: