https://docs.biofiredx.com/wp-content/uploads/BioFireDX_logo.png 0 0 Kelly Branan https://docs.biofiredx.com/wp-content/uploads/BioFireDX_logo.png Kelly Branan2019-01-18 13:27:112021-04-13 08:24:34Is there a quick way to address instrument communication errors?
- Power off the system.
- Reset cable connections, making sure that all cables are firmly inserted. If you have multiple instruments connected to an Ethernet switch box (BioFire® FilmArray® 2.0 System)
- While the system is powered off, power cycle the switch box by unplugging it
- Wait for 30 seconds and re-connect the power cable before starting your system/ instruments.
Should you have a question regarding your instrument, please reach out to Customer Technical Support at:
- 801-736-6354 option 5