BioFire Support

Assisting You with World Class Support

Excellence in customer support is a value deeply ingrained in the culture of BioFire. We want to provide our customers with the information needed to use our products with confidence and get the most rapid and accurate results.

Video Library

Stay up-to-date on BioFire’s training and educational videos, webinars, and news reports featuring FilmArray.


A list of answers to the most commonly asked questions compiled by BioFire Customer Support.

Continuing Education

Expand your knowledge about BioFire products and earn credits towards continuing education.

Return Forms

Instructions and forms for product replacement or repair to ease the process.


Access product-related documents including information sheets, technical notes, declarations of conformity, and more.

Coding Information

BIOFIRE® Panel specific information is provided as reference for customers billing for services provided to patients.