If you are returning an instrument or product for replacement, repair, or service, follow the steps below to obtain a Return Materials Authorization (RMA) number first, then fill out the appropriate forms to return your product.
For questions or immediate assistance regarding returning products to BioFire Diagnostics, contact Customer Support at +1-801-736-6354 option 5 or email firstname.lastname@example.org.
Step 1: Obtain an RMA Number
An RMA number must be obtained before returning any equipment (machines, parts, accessories). If an item is returned to BioFire Diagnostics without an RMA or the required decontamination labels and forms, it will be returned to the original sender at their cost.