For Customers

First in Diagnostics, First in Customer Care

BioFire understands that ongoing management of a diagnostics platform in the clinical laboratory is not a trivial task. With that in mind, we aim to provide easy access to information and resources to help current customers use BioFire products with confidence.

World Class BioFire Support Team

The BioFire Support team is comprised of several highly trained, experienced groups dedicated to your success.

Customer Technical Support

With the urgent nature of patient and community care, we take pride in addressing all concerns quickly and accurately. BioFire is dedicated to providing world class customer support 24 hours a day, 7 days a week, 365 days a year.

For assistance please contact our customer technical support team at:

Field Application Specialists

Field Application Specialists are specialized BioFire employees who ensure customer satisfaction during the initial installation and verification process of your BioFire® FilmArray® System. Your Field Application Specialist will provide appropriate training and ensure your team is ready to use your BioFire System and panels.

Medical Education Liaisons

Medical Education Liaisons work directly with your clinicians and hospital staff in optimizing the use of the BioFire System in your facility. This may include, working with your Antimicrobial Stewardship Program and Infection Control Committee, as you change your protocols and clinical pathways in response to earlier pathogen identification and clinical diagnosis through the use of our BioFire® FilmArray® Panels.

 

Frequently Asked Customer Questions

How do I place an order or check on my existing order?

Contact Customer Service at salesorders@biofiredx.com or by phone at:
• +1-801-736-6354x 1502
• International Sales: +1-801-736-6354 x1502

Where can I find Safety Data Sheets?
• All of our SDS can be found on the Documents Page under Support.

Other Frequently Asked Questions, please visit our helpful FAQ page.

How To Videos


How To: Use the BioFire® FilmArray® System


How To: Use BioFire® FilmArray® Torch Software


How To: Load a GI Pouch


How To: Use BioFire® FilmArray® 2.0 Software

BioFire® Syndromic Trends

BioFire Syndromic Trends is a cloud-based network that compiles real-time pathogen data from labs all over the world. Syndromic Trends generates customizable reports that can filter by date, location, laboratory, or even chart type. It can help spot emerging epidemiological patterns—local, regional, and global—and provide context for BioFire FilmArray results. This service is available to all BioFire FilmArray-equipped facilities, and connecting takes just minutes.

BioFire Syndromic Trends is a Beta research service.

PREVIEW SYNDROMIC TRENDS

Request a BioFire® FilmArray® Demo

Are you ready to order the BioFire® FilmArray® or want to request a free demo? Click below to take the next step towards faster results. Our team is ready to answer all of your questions.