For Customers

First in Diagnostics, First in Customer Care

BioFire understands that ongoing management of a diagnostics platform in the clinical laboratory is not a trivial task. With that in mind, we aim to provide easy access to information and resources to help current customers use BioFire products with confidence.

World Class BioFire Support Team

The BioFire Support team is comprised of several highly trained, experienced groups dedicated to your success.

Customer Support

With the urgent nature of patient and community care, we take pride in addressing all concerns quickly and accurately. The Clinical Application Specialists assist with technical issues, have a wealth of clinical expertise and for your convenience are available 24 hours a day, 7 days a week.

Field Application Specialists

Field Application Specialists are specialized BioFire employees who ensure customer satisfaction during the initial installation and verification process of the FilmArray System. Your Field Application Specialist will provide appropriate training and ensure your team is ready to use the FilmArray and selected panels.

Medical Education Liaisons

Medical Education Liaisons work directly with your clinicians and hospital staff in optimizing the use of the FilmArray® System in your facility. This may include, working with your Antimicrobial Stewardship Program and Infection Control Committee, as you change your protocols and clinical pathways in response to earlier pathogen identification and clinical diagnosis through the use of our FilmArray panels.

FilmArray® Trend

BioFire’s syndromic testing surveillance system, FilmArray Trend, provides a real-time display of the respiratory pathogens detected by a portion of BioFire customers running the FilmArray® Respiratory Panel (RP) tests in the US. De-identified results from the FilmArray diagnostic tests are sent directly to a cloud-based database that automatically syncs and displays metrics on the FilmArray Trend website. The data are updated daily, and present a national view of pathogen prevalence in the US. FilmArray Trend demonstrates that it is possible to achieve the goal of comprehensive real-time monitoring of infectious disease while still preserving patient privacy.


CAP Today Webinar: How Syndromic Testing Can Improve Patient Care

This webinar describes the benefits of the FilmArray technology and the importance of syndromic testing. It provides insight into the clinical performance of critical FilmArray panels that may improve patient outcomes.

Request a FilmArray Demo

Are you ready to order the FilmArray or want to request a free demo? Please fill out this form to take the next step towards faster results. Our team is ready to answer all of your questions.