World Class BioFire Support Team
The BioFire Support team is comprised of several highly trained, experienced groups dedicated to your success.
With the urgent nature of patient and community care, we take pride in addressing all concerns quickly and accurately. The Clinical Application Specialists assist with technical issues, have a wealth of clinical expertise and for your convenience are available 24 hours a day, 7 days a week.
Field Application Specialists
Field Application Specialists are specialized BioFire employees who ensure customer satisfaction during the initial installation and verification process of the FilmArray System. Your Field Application Specialist will provide appropriate training and ensure your team is ready to use the FilmArray and selected panels.
Medical Education Liaisons
Medical Education Liaisons work directly with your clinicians and hospital staff in optimizing the use of the FilmArray® System in your facility. This may include, working with your Antimicrobial Stewardship Program and Infection Control Committee, as you change your protocols and clinical pathways in response to earlier pathogen identification and clinical diagnosis through the use of our FilmArray panels.