WORLD CLASS BIOFIRE SUPPORT TEAM
The BioFire Support team is comprised of several highly trained, experienced groups dedicated to your success.
Customer Technical Support
With the urgent nature of patient and community care, we take pride in addressing all concerns quickly and accurately. BioFire is dedicated to providing world class customer support 24 hours a day, 7 days a week, 365 days a year.
For assistance please contact our customer technical support team at:
Field Application Specialists
Field Application Specialists are specialized BioFire employees who ensure customer satisfaction during the initial installation and verification process of your BioFire® FilmArray® System. Your Field Application Specialist will provide appropriate training and ensure your team is ready to use your BioFire System and panels.
Medical Education Liaisons
Medical Education Liaisons work directly with your clinicians and hospital staff in optimizing the use of the BioFire System in your facility. This may include working with your Antimicrobial Stewardship Program and Infection Control Committee as you change your protocols and clinical pathways in response to earlier pathogen identification and clinical diagnosis through the use of our BioFire® FilmArray® Panels.
Reimbursement and Market Access Team
The Reimbursement and Market Access Team collaborates with government and private payers to ensure appropriate and favorable health plan policies for syndromic testing. They are available to help laboratory customers with reimbursement questions and challenges, coding and respective reimbursement rates, denials and appeals, and understanding health plan policies.
For assistance please contact them at: