Windows 10 Software Upgrade

  • Microsoft® will be ending its support of Windows® 7 Embedded Standard, the operating system used by the BioFire® FilmArray® Torch and BioFire® FilmArray® 2.0 Systems, on October 13, 2020. After this date Microsoft will no longer issue security updates. BioFire is committed to keeping our customers’ systems safe and up to date and is initiating a formal program to update our customers’ systems to Windows 10.

    Please fill out the following form, which will help BioFire understand the appropriate resources needed to help transition your lab’s BioFire Systems from Windows 7 to Windows 10. For institutions with BioFire Systems in more than one lab, please ensure you submit additional forms.

  • Your Contact Information

  • Hospital/Lab Instrument Information

  • Please supply information for each BioFire Torch base and module and BioFire 2.0 computer and instrument. Click the plus symbol in the right hand column under “Add Row”.
    Which BioFire System do you need to update?Serial NumberUnder Warranty?Interfaced with LIS?Connected to BioFire Trend? 
  • If you have additional BioFire Systems at a different location(s), please fill out and submit a form for each address.
  • * = Required fields
  • This field used to check if user fill up all Instrument Information fields