Pouch Credit Process:
BioFire Diagnostics is committed to ensuring the quality of its products and will provide credit for pouches lost due to instrument error or pouch malfunction. BioFire will also provide credit for up to six pouches per panel for instrument replacements and or repaired/loaner verification.
Once BioFire receives a pouch credit request, BioFire Customer Technical Support compiles the request and sends the information to our accounting team. Our accounting team will then create a credit memo report and send the details of the credit to the customer’s accounting department. BioFire Customer Technical Support will then inform the customer that the process is complete and provide a credit memo number. The credit can be applied to a current invoice when referenced.
It is recommended that customers submit multiple pouches per credit submission for a faster processing time. Please refer below to the Pouch Credit Process FAQ and the Pouch Credit Reimbursement Form for further information and credit submission.
For any additional questions, contact BioFire Customer Technical Support at:
Phone: +1-800-682-2666 → Option 3 for Tech Support → Option 7 for BIOFIRE Support