Windows 10 Software Upgrade

  • Microsoft will be ending its support of Windows 7 Embedded Standard, the operating system used by the BioFire® FilmArray® Torch and BioFire® FilmArray® 2.0 Systems, on October 13, 2020. After this date Microsoft will no longer issue security updates. BioFire is committed to keeping our customers’ systems safe and up to date and is initiating a formal program to update our customers’ systems to Windows 10.

    Please fill out the following form, which will help BioFire understand the appropriate resources needed to help transition your lab’s BioFire Systems from Windows 7 to Windows 10. For institutions with BioFire Systems in more than one lab, please ensure you submit additional forms.

  • Your Contact Information

  • Hospital/Lab Instrument Information

    If you need to add more than one instrument, please click the plus symbol in the right hand column under “Add Row”
  • Which BioFire System do you need to update?Computer Tower Serial Number OR Torch Base Serial NumberUnder Warranty?