How do I request pouch credits?

In the rare event of pouch malfunction or failure you can…

How do I order new pouches?

Please contact Customer Service at salesorders@biofiredx.com…

Who do I contact if I have a question about my order?

Please contact Customer Service at salesorders@biofiredx.com…

After the Pouch completed, the result was invalid. What does that mean?

If the controls are invalidated, this can be an indication of…

How do I check on my existing order?

US customers can check the status of an order using the Customer…