How do I send run files to BioFire technical support for review/troubleshooting while protecting patient information?

  • Insert a USB flash drive into the BioFire 1.5 System computer USB port.
  • In the Browse Runs tab, search for the desired run file(s).
  • Right click on the run(s) and select Export Anonymous Runs.
  • Save the file to the desktop and then move it to a flash drive (it should be an .adb file).
  • The run can be attached to an email using a computer with internet access (one run file per email please).

By following these instructions you ensure that all PHI (Protected Health Information) is removed from the run data.