How do I send run files to BioFire technical support for review/troubleshooting while protecting patient information?

  • Plug a removable disk drive into one of the available USB slots on the front of your BioFire Torch.
  • Select the pertinent run in the Browse Runs Tab.
  • Select options.
  • Select Export Anonymized Runs.
  • You will now be able to select the removable disk drive you wish to export the run to.
  • Transfer USB flash drive to a computer with internet access and email it either directly to the Clinical Application Specialist handling your case or to support@biofiredx.com.

By following these instructions you ensure that all PHI (Protected Health Information) is removed from the run data.